How we ship, handle your details, and stand behind every bag — written for our Australian community. Questions? hello@siveracoffee.com.au
We roast to order in small batches, so your coffee leaves our roastery as fresh as possible. Here's how and when it reaches you.
We currently ship Australia-wide only. International shipping is on the roadmap — join our newsletter to hear when it lands.
We send orders via Australia Post and trusted couriers, depending on your location. Estimated transit after dispatch:
You'll receive a tracking link by email once your order is collected by our carrier. Subscription orders are dispatched on your chosen cycle (fortnightly or monthly) on the next available dispatch day. Please provide safe delivery instructions at checkout — once an order is marked delivered we can't take responsibility for loss, though we'll always help you trace a parcel.
We want you to love your coffee. This policy sits alongside — and never limits — your rights under the Australian Consumer Law (ACL).
Under the ACL, you're entitled to a replacement or refund for goods that are faulty, unsafe, significantly different from their description, or that don't do what they're meant to. These rights cannot be excluded.
If your order arrives damaged, stale, or isn't what you ordered, contact us within 14 days with your order number and a quick photo. We'll arrange a replacement or refund — no fuss.
Because coffee is a perishable food product, we're unable to accept change-of-mind returns on opened bags for health and safety reasons. Unopened, undamaged items may be returned within 14 days at our discretion, with return postage paid by you.
You can skip, pause or cancel your Origin Club subscription anytime before your next dispatch from your account or by emailing us. Orders already dispatched can't be cancelled or refunded.
Approved refunds are returned to your original payment method within 5–10 business days. To start a claim, email hello@siveracoffee.com.au.
These terms govern your use of the SìVera Coffee website and your purchases from us. By browsing the site or placing an order you agree to them, together with our Privacy, Shipping and Refund policies. SìVera Coffee is a brand of Iroo International Pty Ltd (ABN 35 674 282 841).
You must be at least 18 years old to place an order or start a subscription.
Coffee is a natural product; flavour notes are a guide, and crop, roast and packaging may vary between batches. All prices are in Australian dollars (AUD) and include GST where applicable. We try to keep pricing and availability accurate but may correct errors at any time.
An order confirmation acknowledges we've received your order; it isn't acceptance. We may refuse, cancel or limit any order — for example due to stock, suspected fraud, or a pricing error — and will refund you in full if we do.
Payments are processed securely by our payment provider Shopify. Subscriptions bill automatically each cycle until cancelled; you can manage, skip or cancel before your next dispatch. We'll give reasonable notice of any price change.
All content on this site — including the SìVera name, logo, text, imagery and design — belongs to us or our licensors and may not be used without written permission.
Nothing in these terms excludes rights you have under the ACL. To the extent permitted by law, our liability for any product is limited to replacing the product or refunding its price.
These terms are governed by the laws of Victoria, Australia. We may update them from time to time; the current version always lives on this page.
SìVera Coffee respects your privacy and handles personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
To process and deliver your orders, manage subscriptions, answer your enquiries, improve our site, and — only with your consent — send you news and offers. You can opt out of marketing at any time via the unsubscribe link or by contacting us.
We share personal information only as needed with delivery partners (such as Australia Post and couriers), our payment processor, and IT, email and analytics providers. Some providers may store data overseas; we take reasonable steps to ensure it's handled consistently with the APPs. We never sell your data.
We take reasonable steps to protect your information, though no online transmission is ever completely secure. Our site uses cookies for your cart, analytics and marketing — you can manage these through your browser settings.
You can request access to, or correction of, your personal information at hello@siveracoffee.com.au. If you have a concern we can't resolve, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
SìVera Coffee acknowledges the Traditional Owners of the lands on which we roast, work and gather, and the Traditional Custodians of Country throughout Australia. We recognise their enduring connection to land, waters, culture and community, and we pay our respects to Elders past, present and emerging.
Our roastery stands on the land of the Aboriginal and Torres Strait Islander people of the Wurundjeri Woi Wurrung Nation, whose Ancestors have cared for this Country for tens of thousands of years.
We are grateful to live, work and share coffee on Aboriginal land.
SìVera